1823 Recruits Customer Service Officer
(Non-Civil Service Vacancy)
1823 is recruiting Customer Service Officer. The duty of this post is to handle enquiries and complaints from the public through phone, email, etc. The post requires working on shifts, including on Saturdays, Sundays and public holidays and overnight shifts (5 days’ overnight duty in around 2 months). The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in late November/early December 2017. Successful candidates are required to assume duty in mid-December 2017 the earliest and are subject to deployment to the offices of 1823 in Yau Ma Tei or Kwai Chung. The monthly salaries are $12,250 (under training) and $14,410 (after training). A successful candidate will be entitled to paid annual leave of ten days. Upon satisfactory completion of the full contract period, a gratuity may be granted to whom has consistently achieved a high standard of performance and conduct.
The closing date for application is 24 November 2017. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.
1823 Recruits Assistant Customer Service Supervisor (Operations)
(Non-Civil Service Vacancy)
1823 is recruiting Assistant Customer Service Supervisor (Operations). Duties of this post include: handling enquiries and complaints from the public through telephone and other electronic means, such as email, fax, mobile apps, etc.; assisting Duty Manager to follow up requests from the public and Government departments; conducting briefing for Customer Service Officers (CSOs); providing mentorship for CSOs. Successful candidates are required to work on shifts, including Saturdays, Sundays and public holidays and overnight shifts. The post is also required to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Successful candidates may be required to assume duty at short notice and are subject to deployment to any offices of 1823 in any district of Hong Kong.
The closing date for application is 21 November 2017. More details can be found at the Civil Service Bureau's website. For enquiry, please call 2928 6997. You may also like to learn more about 1823 from our website.
On 11 October 2017, the Chief Executive set out in the Policy Address a new direction for Government as a facilitator of innovation in the community and her determination to accelerate the pace of innovation within the public service to better serve the community. As part of the arrangements to drive these initiatives, it was announced that the Central Policy Unit will be revamped as the Policy Innovation and Co-ordination Unit and the Efficiency Unit will join the Innovation and Technology Bureau to build a stronger team to promote innovation and the effective use of technology within the Government. The Efficiency Unit will also be working with the Commerce and Economic Development Bureau and the Hong Kong Design Centre to advance design thinking and user-centred design as tools to improve public services, helping to step up the review of regulations, guidelines and practices that impede innovation, improve procurement practices and join up services around community needs. These initiatives build on skills and partnership that the Efficiency Unit has been building over the years and testing out on collaborative projects within the public service and with external partners, particularly in the area of social innovation and entrepreneurship development.