The Government Yearbook is published annually as a comprehensive account of the development of Hong Kong in various aspects. The role and function of the Efficiency Unit is covered in Chapter one: Constitution and Administration.

The relevant chapter in the latest edition of the Yearbook is available here. The section on the EU is set out below.

Efficiency Unit

The Efficiency Unit reports to the Chief Secretary for Administration. It provides management consultancy to help government agencies improve the quality and value of public services, and helps develop new service models for more engaging and effective public services. The unit also provides support to the Commission on Poverty’s Social Innovation and Entrepreneurship Development Fund Task Force to promote innovation in addressing social needs.

The unit runs the government contact centre 1823 and the Gov.HK website’s youth portal. These projects provide insight into public concerns and emerging trends that help the unit develop ideas for adapting and improving services to meet community needs.