Best Practice Guides

The Efficiency Unit produces a series of guides on "Serving the Community" as well as customised publications on public sector reform developments and international best practices worldwide. This is a proactive endeavour to help civil service managers understand and become more proficient with using the private sector, improving their expertise in project/programme development and alerting them to trends and changes that are occurring overseas.


Corporate Governance
Guide to Corporate Governance for Subvented Organisations (June 2015 Second Edition) PDF
Corporate Governance
Corporate Governance in arms-length agencies
(July 2009) PDF
Complaints Handling
A Guide to Complaints Handling and Public Enquiries (August 2009) PDF
Complaints Handling
Complaints Handling (International Best Practice) (January 2009) PDF
Private Sector Involvement
A Government Business Case Guide (May 2008)
Business Case Report Template (May 2008) PDF
Private Sector Involvement
A General Guide to Outsourcing - Third Edition (March 2008) PDF Text only PDF
Private Sector Involvement
An Introductory Guide to Public Private Partnerships - Second Edition
(March 2008) PDF
Private Sector Involvement
Competition and Contracting: Learning from Past Experience
(January 2008) PDF
Private Sector Involvement
A User Guide to Contract Management
(February 2007) PDF
Private Sector Involvement
Serving the Community by Using the Private Sector - Policy and Practice - Second Edition
(January 2007) PDF
Performance Measurement
Managing for High Performance (October 2008) PDF
Performance Measurement
Measuring Performance (July 2008) PDF
Performance Measurement
A User Guide to Post Implementation Reviews (February 2009) PDF
Performance Measurement
Step-By-Step Guide to Performance Measurement (January 2000) PDF
Crisis Management
Crisis Management - An International Overview
(September 2009) PDF
Public Sector Reform
Public Sector Reform: An International Overview
(July 2007) PDF Text only PDF
Joined-up Government
Joined-up Government (April 2009) PDF
Others
Ageing in Public Service (April 2010) PDF
Others
Making Informed Decisions (January 2010) PDF
Others
Customer Service in the Delivery of Public Services: International Experience
(March 2008) PDF