The Directorate Team

Head, Efficiency Unit
Ms Olivia Nip, JP
  • Head of the Efficiency Unit (EU)
  • Head of the Management Services Officer (MSO) grade
  • Developing and driving the Public Sector Reform (PSR) agenda to help Government sustain public trust in public services
  • Spearheading change management within the Government
  • Overseeing the Secretariat in support of the Social Innovation and Entrepreneurship Development Fund (SIE Fund) Task Force under the Commission on Poverty

Deputy Head, Efficiency Unit
Mrs Patricia Lau
  • Assisting Head, EU in developing the PSR agenda
  • Planning, co-ordinating and monitoring of the reform studies and programmes / projects
  • Introducing best practices in management consultancy
  • Working with the SIE Fund Task Force in planning the Fund’s initiatives and leading the EU team in execution

Assistant Director, Efficiency Unit (3)
Ms Elsa Hung
Subject areas:
  • Social Innovation
  • Support to SIE Fund Task Force
  • Complaints handling
  • Advice on studies of regulatory changes
  • Government-wide surveys and research
  • Service quality related surveys and research
  • Performance Measurement

Principal Management Services Officer (EU) 1
Miss Loretta Yuen
Subject areas:
  • Digital Engagement
  • Youth Engagement

Principal Management Services Officer (EU) 2
Miss Winnie Leong
Subject areas:
  • Shared Services
  • Public Sector Innovation

Principal Management Services Officer (EU) 3
Mr Simon Lam
Subject areas:
  • Management of 1823
  • Business process re-engineering
  • Application of technology
  • Procurement / Public Private Partnership / Outsourcing
  • Enterprise information management, including knowledge management

Principal Management Services Officer (EU) 4
Mr Simon Cheng
Subject areas:
  • Organisational Restructuring
  • Human Resources Management
  • Service Design
  • Corporate Governance
  • Management of the General Management Consultants Register
  • Management of the MSO Grade

Principal Executive Officer (EU)
Miss Joyce Lee
  • Assisting in spearheading change management initiatives within the Government
  • Managing human resources and financial resources within EU
  • Ensuring administrative support to client projects and internal initiatives
  • Providing administrative and secretarial support to the SIE Fund Task Force