Caring

MSOs are sensitive to our clients’ needs, and deliver to gain trust, recognition and build up long-term partnership. We work as a team showing care and respect for our members.

Drawing on insight and ideas from the people who use public services, the people who provide them and our own analysis, we help our clients design and implement timely, integrated and well-designed user-directed service to people of Hong Kong.


The Image

The Location: Shanghai Sun Ngah Monaliza Hair Saloon

Mr Ngan Wai Kwok, 70 years old, has been practicing Shanghai-style hairdressing since 1960. His shop has about 20 barbers, all with 15 to 20 years' experience. Mr Ngan is very particular about customer service as he thinks keeping customers loyal is vital to his business.

The Participants:

  • Mr Au Chun Sing, Johnson (MSO I)
  • Mr Ngan Wai Kwok (Owner of Shanghai Sun Ngah Monaliza Hair Saloon)