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We welcome comments and suggestions on the way in which our services are delivered. You may lodge your suggestions and complaints through the following channels-
| General Enquiry Hotline |
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2165 7255 |
| Fax |
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2524 7267 |
| E-mail |
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euwm@eu.gov.hk |
| Address |
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13/F, Central Government Offices |
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11 Ice House Street |
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Central, Hong Kong |
For complaints, you can provide your name and correspondence details to facilitate our follow-up action. All complaints would be thoroughly, expeditiously and impartially investigated. An interim reply will be given within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update you on the progress.
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